Refund policy

RETURN & REFUND POLICY

Damaged or defective items
If your ornament arrives broken, damaged or with a printing defect, email us at woofnyaproducts@gmail.com within 30 days of delivery with your order number and a photo of the item. We'll send you a free replacement or a full refund, your choice. No need to send the item back.

Lost packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, contact us and we'll help resolve it.

Change of mind
Because every ornament is printed on demand especially for you, we're unable to accept returns for change of mind or for ordering the wrong design.

Cancellations
You can cancel your order within 12 hours of purchase, before it goes into production. Email us as soon as possible.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days.